Product Guide

ARC'TERYX
Boston, MA
Category Customer Service
Job Description
You are the face of the brand on the retail floor, delivering an unforgettable experience to our guests, sharing technical product knowledge, and recommending products based on their interests and needs. You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs.

Requirements

  • Delivering a best-in-class brand experience to guests through sharing technical product knowledge and supporting with problem solving
  • Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
  • Championing Arc’teryx as a brand ambassador both in-store and in the community
  • Developing your passions both in and out of the store with the support of the team
  • Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
  • Providing feedback on merchandising and in-store experience to help drive sales
  • Maintaining an open, collaborative relationship with your team and store leadership
  • Supporting with and participating in various store tasks as assigned by the leadership team
  • Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
  • Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
  • Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)

Benefits

  • Competitive bonus program
  • Benefits
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