Product Manager - Customer Experience

Eight Sleep
New York, CA
Category Engineering
Job Description
Join Eight Sleep, a sleep fitness company, as an AI Product Manager to own and elevate customer experience. You'll build and deploy AI powered tools, evaluate AI performance, and improve customer support. This role is perfect for someone who loves diving deep into AI systems and measuring their real-world impact.

Requirements

  • 5+ years of experience in operations, technical product/program management, or a related technical field
  • Proven experience with prompt engineering, LLM based products, or other AI/ML products
  • Experience training, evaluating, and improving AI agents or chatbots
  • Strong judgement and analytical skills with the ability to assess AI performance objectively and make data-driven decisions
  • Ability to work independently and drive projects from conception to completion
  • Excellent communication skills to translate technical AI concepts for non-technical stakeholders
  • Comfort with ambiguity and the ability to define structure in a fast-moving environment
  • Experience building no-code/low-code automation tools

Benefits

  • Innovation in a culture of excellence
  • Immediate responsibility and accelerated career growth
  • Collaboration with exceptional talent
  • Equitable compensation and continuous equity investment
  • Your own Pod, and other great benefits
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