Product Manager, Consultant - Digital Experience

Requirements

• Lead product management activities: backlog prioritization, user story development, agile roadmap creation, and Kanban dashboards using Jira
• Build and maintain dashboards and observability solutions with Dynatrace (Real User Monitoring, Session Replay, Davis AI) and Verint digital customer survey data
• Analyze user behavior insights from digital feedback, site health KPIs, site activity data, and product metrics (e.g., drop-off rates, conversion funnels) to deliver actionable recommendations
• Audit and optimize monitoring configurations, alerting rules, and incident response processes to reduce false positives, alert fatigue, and downtime
• Own product requirements for migrating the Incident Management process from a legacy platform to a modern solution
• Own the development of predictive models and intelligent algorithms (using agentic AI) to proactively assess and mitigate potential user experience concerns
• Define, track, and report on key product performance indicators (KPIs) and success metrics
• Communicate product and platform insights to senior leadership through compelling presentations
• Manage cross-functional forums, including technical SMEs, business stakeholders, and third-party vendors

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement