Product Manager

Requirements

• Engage internal and external stakeholders to gather feedback, prioritize initiatives, and align product direction with business goals.
• Collaborate across teams to develop market and competitive intelligence.
• Define, track, and analyze KPIs to measure product performance and drive continuous improvement.
• Maintain deep knowledge of assigned products, including technology, pricing, and market trends.
• Participate in and occasionally lead Quarterly Department Meetings to communicate product updates, challenges, strategy, training opportunities, and future enhancements.
• Own all phases of the product development life cycle: concept and research, planning and design, financial modeling, scope definition, development and testing, launch, evaluation, maintenance, enhancement, and end-of-life.
• Evangelize products internally through training and enablement, ensuring teams understand positioning, value propositions, and competitive advantages.
• Partner cross-functionally with Sales Engineering, Network Engineering, NOC, Project Management, Procurement, Outside Plant, Carrier Relations, Legal, and other teams to define requirements and deliver solutions that meet customer expectations.
• Oversee development of connectivity and communication solutions, including 5G and Packet Core technologies.
• Ensure products meet security standards and comply with industry regulations and best practices.
• Educate sales and engineering teams on product capabilities, demos, solution design, and sales requirements.
• Instruct operational teams (NOC, provisioning, field services, etc.) on installation, deployment, and support processes.
• Coordinate product launches with Marketing, Sales, Engineering, and other stakeholders.
• Document workflows, systems requirements, regulatory considerations, taxation, and billing impacts.
• Support product retirement and alternate vendor evaluations when required (e.g., SONET, TDM, DSL).
• Serve as the cross-functional leader accountable for all aspects of assigned products.
• Review and edit technical content for marketing collateral, sales materials, blogs, and web pages.
• Support strategic sales opportunities and RFPs with technical responses.
• Provide guidance on special MSA or SLA product requests.
• Act as a verbal and written spokesperson for seminars, conferences, and trade shows.
• Create white papers, product definitions, competitive data sheets, training materials, presentations, and videos from the ground up.

Benefits

• Medical, dental, and vision insurance
• Life insurance
• 401(k) with company match and immediate vesting
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, and floating holidays
• Volunteer days and parental leave
• Legal, accidental, hospital indemnity, identity theft, and pet insurance