Product Marketing Manager, Trust, Privacy and AI

The Product Marketing Manager will lead how we communicate our approach to data privacy, security, AI, and data use to customers and the broader market. This role sits at the intersection of Product, Security, Privacy/Legal, AI, Accessibility, Sales, and Marketing. You will translate complex technical and policy topics into clear, credible, customer-friendly messaging that builds trust and helps customers understand how we protect their data, use AI responsibly, and design accessible products.

What You Will Do

Develop and maintain clear market-facing positioning and messaging for data privacy, security, AI data use, responsible AI practices, and accessibility across our product portfolio. Communicate how customer and user data is collected, processed, stored, protected, retained, and used within our products. Lead AI transparency communications, own customer-facing communications explaining where and how AI is used across our products, what data AI features access, how that data is handled, and whether and under what circumstances customer data is used to train or improve AI models.

Why It Might Be a Fit

The ideal candidate has 5–7 years of experience in product marketing, product management, technology marketing, or a related field, preferably within B2B SaaS, education technology, enterprise software, or another highly regulated or trust-sensitive environment. Demonstrated ability to translate highly technical or regulated topics into clear, compelling customer-facing communications. Experience partnering with Product, Engineering, Security, Legal/Privacy, Sales, and Customer Success organizations.

Requirements

• 5–7 years of experience in product marketing, product management, technology marketing, or a related B2B SaaS role
• Demonstrated ability to translate highly technical or regulated topics into clear, compelling customer-facing communications
• Experience partnering with Product, Engineering, Security, Legal/Privacy, Sales, and Customer Success organizations
• Strong understanding of SaaS data privacy and security concepts; familiarity with AI governance, responsible AI, and accessibility is highly desirable
• Experience developing sales enablement programs, messaging frameworks, FAQs, competitive materials, or customer-facing product documentation
• Strong written and verbal communication skills with the ability to communicate effectively with both technical and non-technical audiences
• Comfortable navigating topics where technical capabilities, regulatory requirements, customer expectations, and market positioning intersect
• Ability to build credibility with technical and legal subject-matter experts while maintaining a strong customer and commercial perspective

Benefits

• Generous time off
• Health and wellness programs
• Remote-first culture
• Comprehensive package that prioritizes overall well-being
• Education Reimbursement
• Competitive Paid Time Off
• Self-Care Days
• National Holidays
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time Off
• Charitable Contribution Match
• Monthly Wellness or Home Office Reimbursement
• Access to Employee Assistance Program (mental health platform)
• Parental Leave
• Retirement Plan with match/contribution