Role OverviewThe Product Operations Coordinator - Customer Programs provides operational support for Product programs that involve customers and other external partners. You will manage the logistics and follow-through for customer advisory boards, customer feedback visits, early-access client programs, and major Product events.
What You Will Do
Coordinate customer programs, including Product Advisory Boards, customer feedback visits, and alpha/beta (early-access) client programs, from scheduling and invitations through follow-up. Provide on-site support for customer visits, advisory meetings, and events.
Why It Might Be a Fit
Experience in program coordination, project coordination, customer operations, Product Operations, business operations, or a similar role. Ability to travel as needed for customer visits, advisory meetings, and events.
Requirements
- Experience in program coordination, project coordination, customer operations, Product Operations, business operations, or a similar role
- Experience managing multiple programs, timelines, participants, and dependencies at the same time
- Experience communicating directly with customers and senior internal stakeholders, in writing and in conversation
- Ability to travel as needed for customer visits, advisory meetings, and events
Benefits
- Great compensation package and bonus plan
- Core benefits including medical, dental, vision, and matching 401K
- Flexible work environment, ability to work remote, hybrid or in-office
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
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