Product Owner Associate Director (ServiceNow SME)

The Product Owner Associate Director (ServiceNow SME) is a product-led, outcome-driven, and enterprise-focused role accountable for driving enterprise value from the ServiceNow platform by owning product strategy, roadmap, and outcomes across one or more ServiceNow domains.

What You Will Do

The role requires deep functional understanding of ServiceNow features, Asset Management, and data models to guide how services are designed, exposed, and governed—balancing flexibility, standardization, and platform sustainability.

Why It Might Be a Fit

The ideal candidate will have 10+ years of hands-on experience working with ServiceNow in a senior product, functional lead, or platform ownership capacity, with demonstrated experience managing enterprise-scale platforms with multiple stakeholder groups and competing priorities.

Requirements

• Minimum of 10+ years of ServiceNow experience
• Bachelor's degree preferred and/or equivalent experience
• 10+ years of hands-on experience working with ServiceNow in a senior product, functional lead, or platform ownership capacity
• Demonstrated experience managing enterprise-scale platforms with multiple stakeholder groups and competing priorities
• Strong understanding of ServiceNow usage to deliver outcomes, including workflow orchestration, forms, data models, CMDB, and integrations
• Core modules such as ITSM, ITOM, and ITAM, reporting, dashboards, and data quality considerations
• Strong product mindset with the ability to frame problems, define outcomes, and prioritize based on value and risk
• Excellent communication skills, with the ability to articulate complex concepts in clear, executive-ready language
• CSA and CIS in ITSM, Data Foundations (Must have)
• CIS in Event Management and Service Mapping (preferred)
• ServiceNow Technical Architect certification (preferred)
• ServiceNow AI capabilities implementation

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence
• Flexible/hybrid model of 3 days onsite and 2 days remote