Product Owner I - Sales/Broker

The Product Owner I is responsible for defining and prioritizing the features and requirements of a software or online product or system. They work closely with stakeholders, development teams, and other key players to ensure that the product delivers value to customers and meets business objectives.

What You Will Do

Understands the needs of prospects, members, brokers, providers, and internal stakeholders to identify priority outcomes and opportunities. Conducts discovery and writes product requirements that clarify assumptions, open questions, data needs, and success measures.

Why It Might Be a Fit

We seek Rebels who are curious about AI and its power to transform how we operate and serve our members. Actively support the achievement of SCAN’s Vision and Goals.

Requirements

• Associate's Degree or equivalent experience
• 3–5 years’ experience in product management, preferably in the Medicare/Healthcare industry
• Proven experience as a Product Owner or Product Manager, in a digital / AI-focused environment
• Experience utilizing data and analytics to train and optimize performance
• Experience partnering with service, call-center, or customer/member facing teams, preferably in the healthcare industry
• Strong understanding of AI capabilities (Agent Assist, Virtual Agent, NLP, chatbots, predictive analytics, RPA) and customer service technologies (e.g. CRM, Knowledge Management, Telephony, Digital, etc.)
• Excellent communication, prioritization, problem solving, and decision-making skills
• Ability to turn strategic thinking into tangible, value-add, consumer-centric solutions
• Ability to drive discovery sessions and workshops with business users
• Demonstrated ability to work with all levels of staff, both internal and external to the organization, to achieve goals
• Strong program management skills, leveraging analytics, user research, and iterative methods to inform decisions and refine strategy
• Experience with A/B testing, user feedback loops, and iterative product improvement
• Ability to define and track KPIs such as DTC Enrollment Contribution, Member Retention, and Contact Volume Reduction
• Familiarity with tools like Jira, Confluence, EvolveNXT, and UserTesting

Benefits

• Annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday
• Excellent 401(k) Retirement Saving Plan with employer match and contribution
• Robust employee recognition program
• Tuition reimbursement