Role OverviewThe Product Owner, Salesforce Administrator supports the Product organization in enhancing and maintaining the Salesforce platform, specifically Service Cloud, Experience Cloud, Data Cloud, Einstein, Next Best Action, and Service Cloud Voice. This role will be instrumental in delivering innovative solutions that power the Patient Support Hub services.
What You Will Do
Configure and support Salesforce Service Cloud and Service Cloud Voice, including omnichannel routing, case management, and telephony integration. Participate in Agile/Scrum sprints, translate product requirements into configuration, testing, and release management plans.
Why It Might Be a Fit
The ideal candidate will have experience working with cross-functional teams in a product-driven organization, strong skills in creating flows, validation rules, reports, dashboards, and automation tools, and a deep understanding of Salesforce architecture, object relationships, Lightning Experience, and security model.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field (equivalent work experience will be considered in lieu of formal education)
- Salesforce Certified Administrator (required)
- 3-5 years of Salesforce administrator experience, preferably within Service Cloud and/or Experience Cloud environments
- Experience supporting healthcare, life sciences, or patient support services
- Demonstrated success working with cross-functional teams in a product-driven organization
- Hands-on involvement in integrating Service Cloud Voice, Next Best Action, or Data Cloud
Benefits
- Bonus/commission
- Comprehensive benefits (medical, dental, vision, life, and disability insurance)
- Flexible paid time off (PTO) policy
- Eight standard company holidays and three floating holidays annually
- 401(k) plan with employer contributions where applicable
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