Product & Process Solutions Program Manager - Video Safety Operations - Trust & Safety

TikTok
San Jose, CA
Job Description
The Video Safety Operations – Product and Process Solutions team plays a critical role in ensuring TikTok remains a safe, reliable, and scalable platform for its global community. The team partners closely with Product, Policy, Engineering, and Operations teams to translate new product features, policy updates, and operational improvements into scalable workflows that support Trust & Safety operations worldwide.

Requirements

  • Own and drive operational projects end-to-end, supporting the rollout of new product features, moderation processes, and workflow improvements across Video Safety Operations.
  • Partner with cross-functional stakeholders including Product, Policy, Engineering, Data, and Operations teams to gather requirements, align on implementation strategies, and ensure successful execution.
  • Design and improve operational workflows that support large-scale content moderation systems, identifying opportunities to simplify processes and improve efficiency.
  • Support change management and feature launches, including implementation planning, process documentation, and operational readiness for new initiatives.
  • Analyze operational data and workflow performance to identify bottlenecks, risks, and opportunities for automation or optimization.
  • Track project milestones and implementation progress, ensuring stakeholders remain aligned and projects are delivered on schedule.
  • Help scale global operational initiatives, working with regional teams to support various project launches.

Benefits

  • Competitive salary
  • Benefits package
  • Professional development opportunities
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