Product Specialist, Bureau of IT Infrastructure and Support Services

City of New York
New York, NY
Job Description
The New York City Department of Health and Mental Hygiene (DOHMH) is seeking a Product Specialist to join their Bureau of IT Infrastructure and Support Services. The successful candidate will provide Windows server support, configure and administer Windows servers, and assist in the deployment of server hardware and software.

Requirements

  • Provide Windows server support for both physical and virtual windows servers at various locations
  • Configure and administer Windows servers from version 2012
  • Assist in the ongoing deployment of server hardware, software, and application
  • Provide technical support, troubleshooting, diagnosis, and problem resolution and maintenance
  • Manage the Active Directory (AD) and Azure AD infrastructure and collaborate with various teams to ensure it integrates seamlessly with all components including network, security, messaging, and remote access
  • Create and manage group memberships and/or group policy objects within Active Directory
  • Diagnose and resolve end-user issues regarding server, file sharing/permissions, printers, hardware, email, Internet, VPN, network access, and computer and network problems beyond the knowledge of technical support staffs/technicians
  • Assist with the Backup and Restoration of files and/or servers
  • Maintain Physical and Virtual server inventory
  • Ensure all hardware is under warranty and maintain warranty records

Benefits

  • Premium-free health insurance plan
  • Additional health, fitness, and financial benefits
  • Public sector defined benefit pension plan with steady monthly payments in retirement
  • Tax-deferred savings program
  • Robust Worksite Wellness Program
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