Product Specialist

Ohio Machinery Co.
Broadview Heights, OH
Job Description
Ohio Cat is seeking a Digital Product Specialist to educate customers on Caterpillar's digital platforms. The role involves delivering personalized training, engaging demos, and ongoing support to drive digital adoption and enhance the customer experience. This position focuses on digital onboarding and offering training on core CAT software tools like SIS, PCC, Cat Central, and VisionLink.

Requirements

  • High school diploma or equivalent
  • Bachelor's degree in business, communications, or related field (preferred)
  • Two to four years of customer service or customer success experience
  • Strong understanding of digital platforms and communication skills
  • Excellent organizational, presentation, and interpersonal skills
  • Strong problem-solving and customer-first mindset
  • Ability to travel to customer sites
  • Lead digital onboarding sessions
  • Conduct live demos and tutorials
  • Implement customer feedback to improve training
  • Support sales and support staff
  • Comply with EEO, Veterans & Disabled Employer, and VEVRAA/503 Federal Contractor standards

Benefits

  • 401(k)
  • Health Insurance
  • Dental & Vision Insurance
  • Financial Access
  • Insurance (Life, Short-Term Disability, Long-Term Disability)
  • Educational Opportunities
  • Compensation
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