Product Support Analyst I

Diverse Computing, Inc. is looking for a highly motivated Product Support Analyst to join our close-knit product team. The role requires a strong drive towards customer service, ability to work collaboratively across multiple teams, and an interest in learning the ins and outs of working in product development. The Product Support Analyst will work directly with customers and the team to support DCI projects and products.

What You Will Do

The primary responsibilities of the Product Support Analyst include managing coordination and communication with customers, responding to calls and emails, documenting reported issues, utilizing established issue management processes, providing status reports, and coordinating with the products team and the PMO for special projects.

Why It Might Be a Fit

The ideal candidate will have a Bachelor's in Information Technology, Information Communication Technology, Management of Information Systems, Computer Science, or equivalent related work experience, and knowledge of the public safety or criminal justice industry. The candidate should have an outstanding command of the English language, both written and verbal, along with non-verbal communication and interpersonal skills.

Requirements

• Bachelor's in Information Technology, Information Communication Technology, Management of Information Systems, Computer Science, or equivalent related work experience
• Knowledge of the public safety or criminal justice industry (preferred, but not required)
• Ability to work from 8am - 5pm EST, Monday - Friday
• Residency in one of the following states: FL, GA, IL, KS, KY, MO, NC, NJ, NY, SC, TN, TX, UT, VA
• Ability to pass rigorous fingerprint-based state and federal background screenings
• No requirement for sponsorship to work in the U.S.

Benefits

• Competitive salary
• Generous coverage options for Medical, Dental, & Vision insurance
• Flexible Spending Account (FSA) for health-related expenses
• Company sponsored Group Life / AD&D Insurance
• Supplemental insurance options: life, AD&D, short and long term disability, accident, critical illness, and hospital indemnity coverage
• Up to 3% matching retirement contributions
• 15 days (3 workweeks) of annually earned PTO
• 12 paid holidays annually
• Paid Maternity/Paternity Leave
• Generous paid sick leave
• Work / Life balance-centered Flex Scheduling policy
• Fully remote & hybrid (office/remote) work opportunities
• Reimbursement of approved business-related travel and professional development expenses