Role OverviewThe Product Support Associate is responsible for creating a positive service experience for our customers by providing product and website support via phone, live virtual meetings, and/or email for STR customers around the world.
What You Will Do
Maintain strong knowledge of products and services to accurately and efficiently resolve client questions, concerns, and issues. Serve as a client-facing point of contact in a fast-paced environment, managing customer inquiries, issues, and escalations with a focus on first-contact resolution and customer satisfaction.
Why It Might Be a Fit
We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.
Requirements
- Bachelor's degree required from an accredited, not-for-profit, in-person college/university.
- A track record of commitment to prior employers.
- Two or more years of experience in a customer-facing role.
- Two or more years of experience using Microsoft Office applications (Excel, Outlook, and Word).
Benefits
- Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
- Life, legal, and supplementary insurance
- Virtual and in person mental health counseling services for individuals and family
- Commuter and parking benefits
- 401(K) retirement plan with matching contributions
- Employee stock purchase plan
- Paid time off
- Tuition reimbursement
- On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
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