Role OverviewWe're a collaborative, hands-on team that builds our technology in-house and works closely across departments to solve real problems for real users. The Product Support Coordinator is responsible for supporting customers who use EarthCam's security camera and video monitoring solutions.
What You Will Do
Provide first-level customer support, assist with basic troubleshooting, review security footage, and escalate complex technical issues to senior support or engineering teams.
Why It Might Be a Fit
We're looking for someone who is passionate about technology, interested in building a career in security systems and product support, and able to understand customer challenges and help translate them into practical solutions.
Requirements
- Bachelor's degree is preferred
- Experience using relevant technology and equipment preferred (e.g., CCTV or security camera systems)
- Basic understanding of data analysis and reporting
- Exposure to or understanding of vendor management or working with third-party service providers is a plus
- Knowledge of security protocols and procedures is a plus
Benefits
- Competitive salaries and performance-based bonuses
- 100% company-paid health insurance (single coverage)
- Dental and Vision insurance
- 401(k) plan with generous company matching
- Paid time off plus paid holidays
- Complimentary breakfasts, lunches, and snacks
- Team events, BBQs, and our annual company Olympics
]]>