Role OverviewJoin Delsys, a leader in advanced wearable device technology, as a Product Support Engineer to provide technical support and assistance to clients and partners worldwide.
What You Will Do
Maintain individual ticket queue, interpret time-series data, identify hardware issues, validate software requests, provide training, and perform testing.
Why It Might Be a Fit
This role is integral to our mission of improving health outcomes by delivering cutting-edge solutions in movement sciences, engineering, and neurophysiology.
Requirements
- Bachelor’s degree in Biomedical Engineering, Kinesiology, Exercise Science or a related field
- Proven experience in a technical support role, preferably in the academic, healthcare or medical device industry
- Strong analytical skills with the ability to interpret time-series data
- Excellent communication and interpersonal skills
- Excellent problem-solving & deduction skills
- Proficiency in providing software and hardware training
Benefits
- Health Insurance
- Long Term Disability Insurance
- Life Insurance
- Matching 401k Plan & Profit Sharing
- End of Year Bonus (Company performance dependent)
- 18 Days PTO
- 10 Federal Holidays
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