PRODUCT SUPPORT ENGINEER MANAGER

Requirements

• Must be skilled in applied failure analysis and parts reusability decisions.
• Must be able to install and operate all diagnostic equipment for the products CMCo sells and services.
• Must be able to develop service repair procedures and instructional briefs for use by technicians in resolving unique or unusual service repairs/problems.
• Must have knowledge and understanding of all systems available to access service information for the products CMCo sells and services.
• Strong mechanical aptitude; able to explain technical issues and outline troubleshooting procedures.
• Capable of researching product issues and distributing service information to key personnel.
• Strong organizational skills with ability to prioritize work with competing demands, and develop action plans.
• Excellent written and verbal communication skills, and presentation skills.
• Strong PC skills and the ability to self-develop and adapt to changing technology.
• Must be able to travel locally as required.
• Must have an excellent driving record.
• Must be able to handle large volumes of work in fast-paced environment.
• Promote a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Benefits

• Health, dental and vision insurance
• Paid time off
• 401(k), $0.75 to $1.25 match up to 6%
• Life and disability insurance
• In-house training instructors/programs
• Tuition reimbursement
• Employee referral bonus program
• Discounts: cellular phone service, computers, tooling, cars and trucks