Product Support Expert

Swell
Salt Lake City, UT
Job Description
Swell is a rapidly growing reputation management software company seeking a Product Support Expert to be a first responder to customer inquiries and provide technical assistance. The role involves training, troubleshooting, and maintaining product integrations, as well as contributing to the help center's content. Swell prioritizes customer satisfaction and continuous improvement within their internal processes.

Requirements

  • 1-2 years of customer support/service experience
  • 1-2 years of technical product experience is highly preferred
  • Excellent written and verbal communication skills
  • Willingness to work as a team and collaborate

Benefits

  • Competitive base salary
  • Medical, Dental, and Vision insurance
  • Gym Access
  • Company meals
  • Cell Phone stipend
  • Flexible hybrid work-from-home policy
  • Wellness days
  • 401k
  • Flex PTO
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