Product Support Specialist I

J. J. Keller is seeking a Technical Support Specialist to join our Technology Solutions team. The Product Support Specialist provides high-quality support to both external and internal clients for our cloud-based applications and hardware solutions. Responsibilities include troubleshooting and resolving reported issues, documenting all support interactions, and assisting internal teams as needed. The position offers a hybrid work arrangement—at least three days in the office and two days from home—once training is complete.

What You Will Do

Provides client support for any Technology Solutions products/services via phone, email, chat, etc. Meets department metrics for number of calls, resolution time etc. Provides guidance to customers on the use of software applications and hardware devices. Independently analyzes and resolves support issues in line with knowledge level.

Why It Might Be a Fit

Starting pay of $22/hour. 17 days of PTO annually + 8 Paid Company Holidays + 1 Paid Floating Holiday. Annual Reviews + Merit Increases + Quarterly Bonus Program. New Hire On-the-Job Training. Career Growth Opportunities. Medical + Dental + Vision Insurance. Free Onsite Wellness Clinic for those associates near our corporate office + free telehealth coverage for all associates regardless of where you live.

Requirements

• High School Graduate or General Education Degree (GED).
• 1+ year of customer service experience, preferably in a high-volume, service environment.
• Experience supporting mobile applications or cloud-based applications a plus.
• Ability to learn and utilize a variety of software applications.
• Experience with smartphone applications.
• Strong technical aptitude and interest.
• Proficient in the use of a PC and able to flow seamlessly between multiple systems and applications.
• Ability to utilize a variety of applications and connected devices.
• Commitment to providing outstanding client service.
• Quality minded and detail oriented.
• Ability to work in a fast-paced environment.
• Strong problem-solving skills.
• Professional communication skills in a variety of channels such as phone, email, chatrooms, etc.
• Empathy and de-escalation skills.

Benefits

• 17 days of PTO annually
• 8 Paid Company Holidays
• 1 Paid Floating Holiday
• Annual Reviews
• Merit Increases
• Quarterly Bonus Program
• New Hire On-the-Job Training
• Career Growth Opportunities
• Medical + Dental + Vision Insurance
• Free Onsite Wellness Clinic
• Free telehealth coverage
• 401(k) with Employer Match
• Company-funded Profit Sharing