Role OverviewJoin the team at Arrow International, a leading manufacturer of charitable gaming products, as a Product Support Specialist. This dynamic role will interact with internal and external clients, supporting e-Gaming New Product Development and Sales departments. The ideal candidate will be a strong technician with gaming experience.
What You Will Do
The Product Support Specialist will diagnose software and hardware problems, log service calls, dispatch calls to field engineers, and provide on-site installations and support. They will also assist customers with equipment configuration and programming, and assist in Systems Integration and Production.
Why It Might Be a Fit
The successful candidate will have a strong support background in electronic and PC technologies, with experience in Windows Active Directory, Networking, Windows Servers, and SQL. They will also have excellent written and verbal communication skills, and be self-motivated to work independently.
Requirements
- Ability to diagnose software and hardware problems effectively
- Minimum of 3 years of training or commensurate experience in electronic and PC technologies
- Strong support knowledge of Windows Active Directory, Networking, Windows Servers, and SQL
- Prior experience in supporting electronic gaming devices preferred
- Ability to read technical manuals
- PC, mechanical, and electrical aptitude
- Excellent written and verbal communication skills
- Strong customer relations and phone skills
- Must be self-motivated to work independently without direct supervision
- Effective planning and organizational skills to efficiently manage time and call load
- Competency in various software applications including MSOffice
- Experience with Proprietary software a plus
- PC applications support experience
Benefits
- Profit-sharing
- 401(k) matching
- Great benefits
- Paid time off
- Bonus week every July
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