Product Support Specialist

Anrok
San Francisco, UT
Job Description
Anrok is seeking a highly motivated Product Support Specialist to bridge the gap between customers and the engineering team, resolving issues and ensuring compliance. The role involves interacting with customers, collaborating with engineering and product teams, and documenting solutions. It's a fast-paced position focused on customer satisfaction.

Requirements

  • Interact with customers daily via email and chat.
  • Collaborate with engineering and product teams to troubleshoot technical issues.
  • Document common themes and knowledge base content.
  • Strong communication and interpersonal skills.
  • Problem-solving and analytical skills.
  • Customer-centric mindset.
  • Ability to work independently and manage multiple tasks.
  • Proven experience in a product support role.

Benefits

  • Equity upside
  • Daily lunch and snacks
  • Medical, dental, and vision insurance
  • One Medical membership
  • Annual learning and development stipend
  • Team offsites
  • Home office setup stipend
  • Remote work options
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