Product Support Specialist

Visual Comfort & Co.
Any Location, TX
Category Customer Service
Remote
Job Description
Visual Comfort & Co. is seeking a Product Support Specialist to provide support and issue resolution over the phone for customers and field representatives. The successful candidate will have a strong attention to detail, excellent communication skills, and the ability to work in a team environment.

Requirements

  • Assume ownership of support cases and follow through until the case has been closed or reassigned
  • Use available material resources and/or consult with product experts when questions cannot be immediately answered
  • Advance the resolution of issues in a timely manner

Benefits

  • Work-Life Balance: Monday – Friday, 8:00am – 5:00pm
  • Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
  • Paid Time Off: Generous vacation accrual and paid time off policies.
  • Holidays: 7 paid holidays per year, in addition to 2 floating holidays.
  • Compensation: Competitive compensation plan
  • Health Benefits: Visual Comfort pays the majority of employees medical, vision, and dental coverage, available starting the first of the month following your start date.
  • Insurance: Company-provided life insurance and short-term disability coverage.
  • Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.
]]>