Product Technical Support Analyst II

FIS
Philadelphia, PA
Category Customer Service
Job Description
Provides 24 x 7 on-call support for production-related systems, develops scripts and test plans, and interfaces with internal clients and vendors to resolve problems.

Requirements

  • Prior US banking or finance related experience
  • Personal banking or mobile banking experience preferred
  • Experience in Teller Deposits and Lending roles and applications
  • Customer service oriented
  • Strong analytical skills
  • Organizational and time management skills
  • Self-starter with proven ability to work independently
  • Good oral and written communication skills
  • Strong problem-solving skills

Benefits

  • Flexible and creative work environment
  • Diverse and collaborative atmosphere
  • Professional and personal development resources
  • Opportunities to volunteer and support charities
  • Competitive salary and benefits
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