Product Technical Support Analyst Lead (Trading)

FIS
Philadelphia, PA
Category Operations
Job Description
As a Product Technical Support Analyst Lead, you will work with FIS clients to provide in-depth product support for the Trading Application FIS Trading Suite. You will handle customer inquiries, resolve support issues, and troubleshoot problems with equipment or software applications.

Requirements

  • At least 6 years of combined experience working as an application or software support specialist
  • Strong analytical & problem-solving skills
  • Experience supporting Trading environments or platforms (e.g., Fidessa, Ullink, Bloomberg, Refinitiv, etc) is preferred

Benefits

  • Flexible and creative work environment
  • Diverse and collaborative atmosphere
  • Professional and personal development resources
  • Opportunities to volunteer and support charities
  • Competitive salary and benefits
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