Production Support Engineer – CCaaS

Miratech
Any Location, IN
Remote
Job Description
Miratech is a global IT services and consulting company that helps visionaries change the world. This role focuses on incident response and operational support within IT and contact center environments.

Requirements

  • Strong experience in incident management, crisis handling, vendor coordination, and network or command center operations
  • Hands-on experience with tools such as ServiceNow, Splunk, Dynatrace, and Genesys Engage or cloud call center platforms
  • Ability to work in a fast-paced environment, manage multiple communication channels, and collaborate effectively across teams

Benefits

  • Competitive Pay and Benefits
  • Work From Anywhere Culture
  • Growth Mindset
  • Global Impact
  • Welcoming Multicultural Environment
  • Social Sustainability Values
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