Role OverviewThe Professional, VIP Tech Support Lead delivers dedicated, white-glove technology support to senior executives and their executive assistants within DePuy Synthes. This role serves as the primary, trusted point of contact for executive technology needs, providing personalized, proactive, and hands-on support across various technologies.
What You Will Do
The role maintains end-to-end ownership of executive technology issues, coordinating with internal IT teams, vendors, and service providers as needed while ensuring seamless communication and resolution.
Why It Might Be a Fit
The ideal candidate will have strong technical expertise, discretion, accountability, and exceptional customer service to deliver a reliable, responsive, and seamless executive technology experience.
Requirements
- 6+ years of progressive experience providing hands-on IT support in an enterprise environment
- Demonstrated experience delivering high-touch, white-glove technology support to senior executives and executive assistants
- Strong technical troubleshooting capabilities across Windows, macOS, laptops, mobile devices, enterprise applications, and collaboration technologies
Benefits
- Anticipated base pay range: $94,000.00 - $170,000.00 USD Annual
- Vacation – 120 hours per calendar year
- Sick time - 40 hours per calendar year
- Holiday pay, including Floating Holidays – 13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
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