Role OverviewThe Professional, VIP Tech Support Lead delivers dedicated, white-glove technology support to senior executives and their executive assistants within DePuy Synthes (DS). This role serves as the primary, trusted point of contact for executive technology needs, providing personalized, proactive, and hands-on support across various technologies.
What You Will Do
Key responsibilities include executive and VIP technology support, end-to-end incident ownership and coordination, conference room, AV, and executive meeting support, and proactive endpoint monitoring and digital employee experience.
Why It Might Be a Fit
The ideal candidate will have strong technical troubleshooting capabilities, experience delivering high-touch, white-glove technology support to senior executives, and excellent communication, interpersonal, organizational, and problem-solving skills.
Requirements
- 6+ years of progressive experience providing hands-on IT support in an enterprise environment
- Experience delivering high-touch, white-glove technology support to senior executives and executive assistants
- Strong technical troubleshooting capabilities across Windows, macOS, laptops, mobile devices, enterprise applications, and collaboration technologies
- Experience supporting Microsoft 365, identity and access management, authentication, secure remote connectivity, and endpoint technologies
- Hands-on experience supporting executive conference rooms, audiovisual equipment, video conferencing platforms, and collaboration systems
- Experience troubleshooting mobile devices, cellular connectivity, and telecommunications-related issues
- Demonstrated ability to manage technical incidents end-to-end, coordinating across multiple IT support teams while maintaining accountability for the user experience
Benefits
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
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