Program Assistant - (Weekends/Holidays Overnight)M

Catholic Charities of Baltimore
Baltimore, MD
Category Human Resources
Job Description
Delivers compassionate, client-centered support by fostering a welcoming and respectful environment where individuals feel valued, informed, and connected. Ensures safe, inclusive, and well-coordinated operations through clear communication, accurate documentation, adherence to procedures, and collaboration with staff, volunteers, and partners.

Requirements

  • Provides client-centered support and services in a welcoming, respectful, and professional manner
  • Promotes a safe, welcoming, and supportive environment
  • Follows program guidelines and procedures, documents activities accurately, and communicates information in a timely and transparent manner
  • Assists with the orientation of residents and volunteers
  • Engages respectfully with clients and volunteers through active listening and professional communication
  • Maintains accurate and timely records of services and client interactions
  • Informs residents of available services, rights, and the grievance process
  • Responds to emergencies calmly and professionally
  • De-escalates situations with clients in a professional and supportive manner
  • Collaborates with staff, volunteers, and partners to deliver coordinated, client-centered services
  • Provides client-centered assistance with essential services (meals, clothing, laundry, hygiene)
  • Supports clients in maintaining safe, clean, and stable living spaces
  • Performs other duties as assigned
  • Prepares and serves nutritionally balanced meals
  • Maintains a clean, organized, and welcoming kitchen environment
  • Monitors and accurately records food temperatures
  • Receives, organizes, and stores donated food and kitchen supplies
  • Manages inventory and stocks kitchen and storage areas

Benefits

  • Health/Dental/Vision
  • Mandatory & Free Leave
  • 403(b) Retirement Plan with a discretionary employer contribution
  • Tuition Advancement
  • Paid Parental Leave
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