PROGRAM ASSISTANT III - BILINGUAL

Requirements

• Serve as a primary point of contact for LSLR project information and the LSLR database.
• Assist with scheduling of LSLR projects with property owners and MWW crews and/or private contractors.
• Prepare and process correspondence and other documents for review and approval by managers.
• Collect, enter and track data associated with LSLR work activities in the LSLR work order database.
• Review contractor invoices to confirm appropriate charges and assignment of costs to public and private portions of the water service line replacement and forward for payment.
• Track and report non-responsive property owners for referral to the Department of Neighborhood Services (DNS) for ordinance enforcement activities.
• Report progress of LSLR projects to MWW utility and section leadership.
• Ensure LSLR project activities comply with City contract requirements.
• Serve as a lead worker for the program’s administrative support team.
• Ensure administrative work has been completed accurately and by required deadlines.
• Review work for discrepancies or errors.
• Coordinate and perform training of new administrative support staff.
• Maintain effective working relationships with various sections of MWW, City departments, vendors, and contractors to conduct departmental business.
• Provide Spanish-English interpretation.
• Provide excellent customer service by phone and in person, including responding to inquiries and explaining departmental policies and procedures, in either English or Spanish, as needed.
• Proofread written materials to ensure accuracy and correct grammar, punctuation, vocabulary and spelling in both English and Spanish.
• Translate short statements and documents to create Spanish language versions.

Benefits

• Wisconsin Retirement Systems (WRS) Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass