Program Coordinator

Phalen Leadership Academies
Indianapolis, IN
Category Education
Job Description
The Program Coordinator is a key front-line team member responsible for supporting daily program operations and ensuring every participant, partner, and visitor receives a welcoming and professional experience.

Requirements

  • 2+ years of experience in program coordination, administrative support, education/workforce services, or a customer-facing operations role.
  • High proficiency with Salesforce or a comparable CRM system.
  • Strong working knowledge of Microsoft Office and Google Workspace.
  • Comfortable using modern technology tools, including ChatGPT/AI support platforms in a professional setting.
  • Excellent organizational skills with the ability to manage multiple priorities under deadlines and changing needs.
  • Strong interpersonal and customer service skills with the ability to remain calm, positive, and solutions-oriented.
  • High attention to detail and commitment to excellence in participant experience, communication, and follow-through.
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