Program Coordinator

The Program Coordinator will serve as the bridge between court operations, customer success, and program implementation, ensuring operational excellence while building strong relationships with customers, court stakeholders, and community partners. This role will thrive in a fast-paced environment, working directly with customers and public sector partners, and balancing administrative responsibilities with field-based engagement.

What You Will Do

The Program Coordinator will be responsible for court operations, customer success, and community engagement. This includes printing, organizing, and delivering court dockets, leading court proceedings, coordinating with court personnel, maintaining accurate records, and assisting with day-to-day court logistics.

Why It Might Be a Fit

The ideal candidate will have 2+ years of experience in customer success, program coordination, operations, or a related client-facing role, with prior experience working with or alongside courts, law enforcement, municipal agencies, or other government stakeholders. They will be able to manage detailed administrative processes with a high degree of accuracy and organization, and represent the organization professionally in external-facing settings.

Requirements

• 2+ years of experience in customer success, program coordination, operations, or a related client-facing role
• Prior experience working with or alongside courts, law enforcement, municipal agencies, or other government stakeholders
• Demonstrated ability to manage detailed administrative processes (documentation, scheduling, records management) with a high degree of accuracy and organization
• Comfort operating in a hybrid role that spans desk-based coordination and in-person, field-based engagement
• Experience representing an organization professionally in external-facing settings (meetings, town halls, public events, or similar community engagement)
• Strong written and verbal communication skills, with the ability to build trust and rapport across diverse stakeholders
• A track record of juggling multiple priorities and shifting logistics in a fast-paced environment without losing attention to detail
• Proficiency with digital record-keeping and documentation tools (e.g., shared drives, CRM or case management systems)
• A valid driver's license and reliable transportation, given the travel requirements across the region

Benefits

• Competitive compensation
• Early-stage equity
• Fast-moving startup environment with meaningful ownership
• Series A of $22M led by Bain Capital