PROGRAM ELIGIBILITY SPECIALIST I

State of Arkansas
Little Rock, AR
Job Description
The Program Eligibility Specialist I is an entry-level position responsible for reviewing applications, verifying information, and determining eligibility for state-administered programs. This role requires strong attention to detail, organizational skills, proficiency in computer keyboarding, strong verbal and written communication skills, and customer service abilities to ensure applicants receive timely and accurate determinations.

Requirements

  • Review and process applications for state assistance programs in compliance with established policies.
  • Verify applicant information, including income, assets, residency, and household composition.
  • Maintain accurate and up-to-date case records to support eligibility decisions.
  • Assist in monitoring ongoing eligibility and renewal processes for program participants.
  • Provide clear and professional communication to applicants regarding eligibility requirements, application status, and program benefits.
  • Assist clients in completing forms and gathering necessary documentation.
  • Respond to inquiries and resolve concerns related to eligibility and program participation.
  • Educate applicants on available resources and services to support their needs.
  • Ensure adherence to state and federal regulations in eligibility determinations.
  • Identify potential discrepancies or inconsistencies in applications and escalate cases when needed.
  • Maintain confidentiality and security of sensitive applicant data in accordance with state privacy laws.
  • Prepare reports and summaries as needed for internal review and audits.

Benefits

  • Pension
  • Maternity leave
  • Paid state holidays
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