Program Liaison - Percepta

Percepta
Dearborn, MI
Category Customer Service
Remote
Job Description
As a Program Liaison at Percepta, you'll provide exceptional customer experiences and resolve issues professionally and efficiently. The role involves handling customer inquiries, documenting contacts, and initiating outbound contacts. You'll also participate in team meetings, act as a mentor, and demonstrate leadership capabilities.

Requirements

  • 1-2 years of experience in Ford Pro Vehicle Sales Support
  • Excellent customer service ability
  • Ability to maneuver through various systems to provide the dealer with accurate information
  • Displays professionalism and a positive attitude
  • Ability to effectively communicate with customers, managers, and co-workers
  • Strong written and oral communication
  • Time management and organizational skills
  • Willingness to take on new assignments
  • Reliability
  • Ability to multitask

Benefits

  • Health/Dental/Vision/Life Insurance
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • 401(k) with company match
  • Vacation/Sick Time and Paid Holidays
  • Tuition Reimbursement
  • Employee Assistance Program
  • Employee Discount Program
  • Training and Development Programs (Percepta College)
  • Employee Rewards Program (Perci Perks)
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