Role OverviewAs a Program Liaison, you'll be the initial contact for dealership personnel and vehicle owners, providing accurate and timely responses to customer inquiries and ensuring a high level of customer satisfaction.
What You Will Do
You'll perform customer care responsibilities with reliability, respond to customer inquiries, document customer contacts, and utilize available resources to respond to internal and external customer inquiries.
Why It Might Be a Fit
You'll identify process improvements and best practices for the team, meet or exceed performance expectations, and adhere to and support all Percepta and client initiatives and company policies and procedures.
Requirements
- 1–2 years of experience in Ford Pro Vehicle Sales Support Required
- Computer skills: experience working with multiple programs, ability to type
- Excellent customer service ability
- Ability to maneuver through various systems to provide the dealer with accurate information
- Displays professionalism and a positive attitude
- Ability to effectively communicate with customers, managers, and co-workers
- Strong written and oral communication
- Time management and organizational skills
- Willingness to take on new assignments
- Reliability
- Ability to multitask
Benefits
- Starting hourly rate of $18.50
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k) with company match
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
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