Role OverviewAs a Program Liaison, you will be the initial contact for dealership personnel and vehicle owners, providing accurate and timely responses to customer inquiries. You will investigate issues thoroughly, coordinate with internal teams as needed, and ensure a high level of customer satisfaction through professional and efficient issue resolution.
What You Will Do
Perform all Customer Care responsibilities with consistent reliability, including responding to customer inquiries, documenting customer contacts, and providing online support for applications. Identify process improvements and best practices for the team, and meet or exceed performance expectations.
Why It Might Be a Fit
You will be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. You will have the opportunity to work in a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions.
Requirements
- 1–2 years of experience in Ford Pro Vehicle Sales Support Required
- Computer skills: experience working with multiple programs, ability to type
- Excellent customer service ability
- Ability to maneuver through various systems to provide the dealer with accurate information
- Displays professionalism and a positive attitude
- Ability to effectively communicate with customers, managers, and co-workers
- Strong written and oral communication
- Time management and organizational skills
- Willingness to take on new assignments
- Reliability
- Ability to multitask
Benefits
- Starting hourly rate of $18.50
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k) with company match
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
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