Program Manager - The Layover

The People Concern
Los Angeles, CA
Job Description
The Overnight Program Manager is responsible for overseeing all overnight operations at the interim housing site, ensuring a safe, supportive, and compliant environment for both clients and staff. This role provides direct supervision to overnight Support Specialists, manages crisis intervention and site safety, ensures completion of required documentation and HMIS reporting, and maintains compliance with agency policies, funder requirements, and LAHSA Interim Housing standards.

Requirements

  • Develop effective relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care principles
  • Work as part of an interdisciplinary team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction
  • Provide guidance to staff ensuring that they are able to implement appropriate interventions to reduce barriers
  • Promote opportunities to support critical thinking among team members
  • Provide crisis intervention and triage services
  • Manage client grievances and ensure timely resolution of client complaints
  • Work with the Director to ensure that the physical site is well-maintained and safe
  • Provide oversight of the daily operations of shelter, including scheduling of staff and making sure that all shifts are appropriately covered
  • Work with management team to provide on-call coverage for emergencies
  • Develop expert knowledge of documentation required by the agency and the funders, and ensure compliance with documentation standards, including electronic databases and paper charts
  • Work within the CES system to ensure most vulnerable are being matched to best-fit housing options
  • Manage intake process and ensure that all open beds remain filled with appropriate referral in timely manner
  • Assist with preparing data for reports to funders, and track other data as directed
  • Responsible for and overseeing internal site auditing of client's charts
  • Effectively represent agency at funding partner or collaborative meetings
  • Provide individual and team supervision, support, and performance evaluations for all direct reports
  • Co-Facilitate staffing meetings
  • Ensure adherence to agency policies and procedures
  • Facilitate weekly case conferencing to create a supportive environment and ensure reduction of barriers that prevent an individual from developing an appropriate housing plan
  • Communicate effectively, and in a timely manner, with management, peers, collaborators, and funders
  • Coordinate and collaborate with other agency programs to provide greater support and assistance to clients in this program
  • Maintain client confidentiality at all times, while following agency, state, and HIPAA laws
  • Incorporate life skills programming and other milieu and enrichments services into the program design
  • Conduct analogue and digital audits of client files and Clarity Profiles
  • Manage site inventory
  • Develop and improve programming, identify and implement new systems when appropriate, manage budgets and participate in hiring of all staff
  • Train staff on programmatic expectations, including documentation, boundaries, and strength-based approach to interventions
  • Maintain a current, thorough knowledge of community resources and utilize these to provide services to clients

Benefits

  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Retirement Planning (403b) & Matching
  • Paid Holidays
  • Paid Vacation Days
  • Paid Sick Days
  • Employee Assistance Plans (EAP)
  • TELUS Health
  • Flexible Spending Account (FSA)
  • Basic Life / Accidental Death & Dismemberment (AD&D)
  • Voluntary Short- and Long-Term Disability
  • Voluntary Pet Insurance
  • Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
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