Program Manager - Utility

MacAllister Machinery Co., Inc.
Lansing, MI
Job Description
This position will provide on-site technical support to field and shop operations as they pertain to planning, mobilizing, and executing power rent solutions in utility applications. The incumbent will act as the project manager, coordinating customer requests, vendor scheduling, and technician availability.

Requirements

  • Plans, manages, and coordinates all aspects of complex utility solutions within the Power Rent business.
  • Manages and monitors the projects time schedule to guarantee the project will be delivered and ready for startup on schedule.
  • Acts as the site supervisor and primary interface with utility site leader (customer) and/or other partners engaged in deploying utility support.
  • Assists service staff and technicians with troubleshooting and resolution with product issues.
  • Prepares job safety plan and verifies all safety protocols are adhered to.
  • Performs customer service duties to establish positive, cooperative working relationships with service technicians, customers, and internal staff.
  • Manages product improvements as they become available.
  • Elevates high priority issues and customers to Manager, Technical Services, and Caterpillar Service Reps.
  • Acts as the project coordinator for all load in and load out operations.
  • Conducts “Pre-Flight” walk throughs
  • Assists management team with utility equipment purchases and lifespan determination, Is an expert in utility equipment and operations.
  • Builds and plans training for utility technicians. Provides training to technicians in a growing role. Basic information to Mastery level.

Benefits

  • 401k Matching
  • Retirement Plan
  • Generous Paid Time Off
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
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