Program Manager, Family Services

Requirements

• Support the Executive Director, Family Services, with operational objectives and implementation of policies and procedures
• Develop and maintain effective professional working relationships and partnerships with community organizations and leaders
• Recruit, orient, and provide ongoing training for Family Services Team Members
• Provide ongoing training for Team Members and monitor certifications to ensure compliance with established requirements
• Supervise and evaluate the performance and ongoing development of direct reports and their related teams and provide ongoing feedback and coaching
• Oversee referral system for eligibility, case assignment, and case tracking
• Ensure client confidentiality, safety, and client rights; Maintain HIPAA compliant records
• Review fidelity and audit reports and assist with development of action plans for areas needing improvement
• Monitor contracts and/or MOAs with partners
• Conduct client file quality reviews to validate compliance with contract requirements
• Prepare and submit Program reports as required by the established guidelines and any ad hoc requests
• Maintain professional relationship boundaries
• Assist with fundraising and development activities
• Attend internal and external meetings as requested/required
• Effectively implement AMIkids Way and key elements of Positive Youth Development and the AMIkids Personal Growth Model in all interactions with youth and families
• Actively ensure all interactions reflect Kids First, Safety, Family, Relationships, Meaningful Participation, Challenge and Engaged environment and Community Involvement
• Interactions with youth shall maintain an environment that provides a physically/emotionally safe space for youth and effective learning, growth, and progress toward individualized goals
• Model supportive, consistent, respectful behavior with all parties to ensure an atmosphere that fosters healthy relationships, trust, and mutual respect; set clear boundaries and provide observations and reflection to youth
• Complete Functional Family Therapy (FFT) and/or Family Centric Model (FCM) certification and training within the required timelines
• Assist with special projects and other duties as assigned