Program Manager

PROVAIL
Bothell, WA
Category Healthcare
Job Description
Have you considered working for a financially stable, independent nonprofit? Are you looking to be part of a mission-driven team where your work has a real, visible impact? At PROVAIL, we’re proud to provide high quality services that make a meaningful difference in the lives of our clients. If you’re ready to do work that matters, we’d love for you to check us out. We have an exciting opportunity for a Program Manager to join our team!

Requirements

  • Team Leadership & Supervision (10%): Provides direct supervision, coaching, and performance management to a team of Support & Instructional staff (regular & on-call).
  • Program Quality & Compliance (10%): Oversees program compliance with accreditation standards and funding source contracts.
  • Strategic Alignment & Planning (5%): Collaborates with the Program Director, Regional Director, and administrative support team to advance PROVAIL’s strategic plan.
  • Staffing & Schedules (20%): Creates staff schedules that align with client health needs, personal goals, and preferences—while staying within the limits of contracted hours.
  • Health & Safety (20%): Ensures that proper supports are provided and procedures followed to protect client health and safety.
  • Data Use & Reporting (5%): Leads data collection and analysis to generate actionable insights.
  • Policy & Process Improvement (5%): Understands and implements current state regulations and policies, and agency policies and procedures.
  • Customer-Centered Oversight (5%): Supports client choice, goals and community inclusion.
  • Community Engagement (5%): Serves as a representative of PROVAIL when engaging with families, caregivers, medical professionals, service partners, and other community members in support of clients.
  • Accessibility, Equity & Inclusion (5%): Fosters an inclusive and respectful team culture where staff feel valued and supported.
  • Training & Capacity Building (5%): Designs and delivers training for new and existing staff on key program areas.
  • Recruitment & Hiring (5%): Participates in recruitment, interviewing, and onboarding of new team members to build a values-aligned, high-performing workforce.
  • Additional job duties: Provides back-up direct care as needed.

Benefits

  • Competitive pay, $35 - $38 per hour, DOE
  • Comprehensive medical, dental, vision insurance with highly subsidized employer contribution for the employee.
  • Employer Funded Health Reimbursement Account (HRA) when enrolled in a medical plan.
  • Flexible Spending Accounts (FSA) - Health Care and Dependent Care
  • Employee Assistance Program
  • 104 hours paid vacation plus incremental increases based on years of service
  • Twelve paid personal holidays
  • 403(b) retirement plan
  • Referral bonus program
  • Monthly cell phone stipend and mileage reimbursement
  • Extensive paid training and professional development opportunities
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