Program Manager

Requirements

• Manage compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules
• Manage daily intake and referral processes, local payroll processes, and AR processes to ensure positive business growth and development
• Manage the provision of continuous excellent service to clients, employees, and 3rd party organizations including MCOs
• Manage staff training and provide organizational leadership
• Improve the economic standing of the program
• Promote cohesiveness in the office environment
• Manage day-to-day operations and client advocacy
• Collaborate with stakeholders regarding delivery of services
• Manage program score card, dashboard, and key performance indicators
• Comfortable with public speaking
• Communicate effectively
• Manage compliance with applicable legal requirements, standards, policies, and procedures
• Manage advanced reporting
• Demonstrate dependability
• Demonstrate effective problem-solving and decision-making skills
• Exhibit computer efficiency
• Manage complex service programs and special projects
• Identify and implement process improvement efforts
• Manage special projects including, but not limited to:Annual review of policy and proceduresAnnual review of standard operating proceduresAnnual satisfaction surveyLarge-scale enrollments and transitions as needed
• Maintain necessary skills and knowledge to coordinate workflow
• Manage marketing of services to referral sources
• Participate in, and assign, professional development and training activities
• Prioritize and multitask effectively
• Provide excellent customer service to internal and external clients
• Recruit, hire, train, and supervise employees
• Represent company at stakeholder meetings, health fairs, and provider fairs
• Manage deliverables and ensure timely completion of projects
• Travel within the assigned geographic area as required
• Manage client enrollment, assessments, and supervisory visits
• Manage the development of the service/support plan and budgets
• Manage Customer Relationship Management (CRM) database to ensure it is updated accurately and in a timely manner
• Manage payroll, authorization, and AR operations for the program
• Bilingual preferred in various locations
• Other duties as assigned

Benefits

• Medical, Dental, and Vision Insurance
• Vacation accrued at 3.07 hours per pay period to use when accrued
• Two Paid Floating Holidays
• Nine Paid Federal Holidays
• Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
• Instant Earnings Option
• 401(k) Retirement plan & discretionary company match
• Company-Paid Life Insurance
• Supplemental Life, Accident, Critical Illness, and Hospital benefits
• Short and Long-Term Disability
• Paid Parental Leave
• Flexible Spending Account
• Employee Assistance Program
• Pet Insurance