Role OverviewThe Program Manager will increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience through effective supervision of daily operations and personnel, contract compliance, resource optimization, and capability development within an account.
What You Will Do
The Program Manager will maximize process efficiency and cost-effectiveness through strategic planning, contract compliance, and governance mechanisms. They will collaborate with leaders to provide strategic and operational plans associated with the account, plan the strategy for the coming years, and ensure all SLA parameters are met in the account.
Why It Might Be a Fit
The Program Manager will lead and manage project escalations, potential risks, or early warning signs on project delivery to eliminate any revenue leakage. They will ensure regular invoicing as per the contract terms and conditions, forecast and track key account metrics, and assume responsibility of budgeting and tracking expenses.
Requirements
- Investment Banking (Middle & Back Office)
- 8-10 years of experience
Benefits
- full range of medical and dental benefits options
- disability insurance
- paid time off (inclusive of sick leave)
- other paid and unpaid leave options
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