Role OverviewThe Program Manager is responsible for coordination and management of all activities, resources, systems, and projects during the lifecycle of long-term, ongoing programs. Achievement of key business metrics spanning order through delivery of products and/or services customer specifications, scope, cost, deadlines, and quality, while meeting or exceeding Smiths' financial objectives for revenue and profit.
What You Will Do
Leads and is responsible for all contractual and programmatic deliverables through some or all phases of the aftermarket product life-cycle. Coordinates regularly with key personnel from departments such as Sales, Technology, Sourcing, Production, Quality, and Field Service to ensure deliverables are being developed on time and within budget.
Why It Might Be a Fit
The ideal candidate will have at least 5 years of program/project management experience, experience managing a cross-functional team indirectly, and experience in Field Service Delivery of Capital Equipment.
Requirements
- BS or BA degree in related technology or business management
- PMP accreditation preferred
- At least 5 years' program/project management experience
- Experience managing a cross-functional team indirectly
- Experience in Field Service Delivery of Capital Equipment
- Understanding of global business and US specific government business
- Understanding of service KPIs and uses data analytics to drive improvements in operational availability of deployed units
- Ability to implement, lead, and direct program team in use of company or industry standards for program management & related processes
- Understanding of Service Key Performance Indicators and analyzing data for trends to drive continuous improvement
- Experience working in a highly matrixed organization
- Previous experience in managing Aftermarket Field Service Delivery
Benefits
- Medical, dental & vision insurance
- 401(k) with company match
- Paid time off
- Other benefits
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