Program Manager

Requirements

• Leader of the Customer Focus Team (CFT)
• Acts as primary day-to-day customer point of contact
• Ensures successful new product introduction
• Manages recurring pricing activities
• Monitors and investigates technical, scheduling, financial and quality metrics
• Schedules Executive Business Reviews (EBR) and Quarterly Business Reviews (QBR)
• Ensures build and delivery schedules
• Works with SCA to ensure resolution of excess and obsolete inventory issues
• Ensures customer demand is managed and well understood by CFT members
• Communicates updated data to close gap between customer request and our commitment
• Tracks, trends and reports On-Time Delivery to customer request and our commitment
• Monitors customer revenue plan through demand outlook
• Understands contractual obligations of the contract
• Executes customer quotation requests
• Assesses risk utilizing the Risk/Liability Tool
• Ensures accuracy of quotations to protect gross margin
• Coordinates with procurement organization to develop supply chain strategy
• Manages inventory days of sales
• Establishes standard cost for parts based on customers influence
• Ensures Positive Price Variances alignment to site goals at the point of sale
• Reviews Supply Chain data related to component lead-time, MOQ, and impacts to total inventory exposure
• Responsible to determine if customer will be responsible for negative PPV and or associated procurement costs and if so, collect money from customer
• Develops an understanding of DFx philosophy including Design for manufacturing, Design for Test, and Design for BOM or Cost
• Accountable for and ensures receipt and distribution of customer documentation packages
• Coordinates collection and distribution of customer quality data
• Ensures ECO process and impacts are captured and reported to customer
• Monitors customer DPPM, DPU or DPMO with customer focus team
• Monitors customer escapes events and lead customer focus team to root cause and corrective action
• Monitors customer COPQ and works with CFT to reduce
• Participates in MRB activities to drive rapid resolution of issues
• Embraces change and adapts quickly to a new way of working
• Actively uses analytical skills to solve problems by gathering data, analyzing it and drawing concise solutions
• Actively uses, applies and promotes problem solving tools in daily activities
• Possess sound negotiating ability
• Exhibits solid understanding of the concepts and how to positively impact OI and RONA levers
• Where applicable, recruits, interviews and hires team members
• Continuously assesses individual and team strengths and development needs
• Coaches and mentor subordinates
• Creates and manages succession plans
• Establishes clear measurable goals and objectives
• Drives individuals and teams to continuously improve in key metrics and the achievement of organizational goals
• Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood
• Drives a lean culture
• Identifies creative ways to reduce cost by streamlining processes and systems

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement
• Relocation Assistance