Program Manager, Membership

The Program Manager, Membership will execute and assist with membership servicing, marketing, engagement, and retention programs. The role will support the NAFSA Career Center and brand pavilion at the annual conference. The Program Manager will work collaboratively with the Membership and Marketing team to implement tactical campaigns aimed at membership renewal, retention, and re-engagement.

What You Will Do

The Program Manager will contribute to NAFSA's membership retention and reinstatement long-term strategy, design and manage contact strategies with members, and document membership procedures. The role will also involve serving as the primary member/client contact for membership questions and inquiries.

Why It Might Be a Fit

The ideal candidate will have a comprehensive understanding of member benefits, NAFSA professional development offerings and events, and internal processes and procedures related to membership transactions. The candidate will also have experience in international education or a related field, and a commitment to NAFSA's mission.

Requirements

• Bachelor's degree or an equivalent combination of education and experience
• Minimum two years of work experience with general office administrative work and preferably in a membership organization and/or nonprofit organization
• Demonstrated ability to plan, take initiative, set priorities, and exercise judgment with competing and multiple deadlines
• Strong communication skills, both oral and written, and a track record of excellent customer relations support using a variety of communication platforms, media, and social media platforms
• Exceptional organizational skills and attention to detail
• Proficiency with Microsoft Office suite products; ability to master various technology, web, and data management systems
• Commitment and enthusiasm for NAFSA's mission

Benefits

• Membership benefits
• NAFSA professional development offerings and events
• Internal processes and procedures related to membership transactions
• Association management system (iMIS)
• Special offer vouchers