Program Manager: Transformation and Solutions

Requirements

• Structure complex problems into clear hypotheses, options, and end to end Target Operating Models (people, process, data, tech).
• Lead design of stitched solutions that integrate process changes, platform capabilities, analytics, and AI/automation to deliver step change outcomes.
• Build compelling business cases (benefits, cost, TCO/ROI/NPV), assumptions, and sensitivity analyses; present storylines and ‘so what’ to executive stakeholders (COO/CIO/CMO).
• Orchestrate pursuit solutioning for RFPs/orals, co creating differentiated narratives and outcome based commercials.
• Stand up Tech PODs (Product Owner, Delivery Lead, Process SME, Platform Engineer, Data/AI Engineer, QA) and run backlog, velocity, SLOs, and value milestones.
• Drive program management: OKRs, RAID, stage gates, change management, comms, and stakeholder governance (SteerCos/QBRs).
• Champion value realization: baseline KPIs, benefits tracking, adoption metrics, and playbooks to lock in gains.
• Reimagine and transition BPS operations (e.g., contact center, order management, device tracking, claims/complaints, revenue cycle, supply chain) with controls for quality, compliance, and resilience.
• Introduce automation (IDP/RPA), knowledge management, and journey instrumentation; move to managed services/outcome based models where appropriate.
• Apply Agentic AI patterns (agent assist, autonomous task chaining, knowledge grounded workflows) using enterprise platforms and controls; prototype, prove value, and industrialize responsibly.
• Partner with platform teams on Copilot based solutions, prompt patterns, guardrails, evaluation frameworks, and telemetry to ensure safe scale up.

Benefits

• Full range of medical and dental benefits options
• Disability insurance
• Paid time off (inclusive of sick leave)
• Other paid and unpaid leave options