Program Operation Specialist - Top Secret

Xcelerate Solutions
Any Location, VA
Job Description
Program Operations Specialist responsible for secure intake, processing, documentation, and delivery of customer case files. Supports a large national background investigations (BI) program providing investigative products and services to federal government departments and agencies. Must adhere to daily deadlines, data security standards, and accuracy in handling sensitive information.

Requirements

  • Receive daily case receipts from customers via secure SFTP
  • Ensure all received cases are entered and processed
  • Upload and enter cases using XML schema uploads, PDF files, or manual entry as required
  • Utilize CMT or similar case management systems for processing and tracking
  • Conduct credit checks through the Verato platform
  • Process same-day Credit-Only requests, including credit bureau report delivery
  • Maintain operational continuity by utilizing backup Verato accounts when necessary
  • Create and maintain accurate intake case notes
  • Scan, upload, and electronically store case documentation
  • Manage physical records securely until digitized and approved for destruction
  • Support compliant shredding processes (in-house or vendor-managed)
  • Perform fingerprint scanning
  • Upload and securely store fingerprint records
  • Support daily case delivery requirements
  • Create and maintain case delivery manifests including case number, name, type, date, and delivery status
  • Generate separate manifests for completed and cancelled cases
  • Create Credentials

Benefits

  • 401k Matching
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