Role OverviewThe Texas Workforce Commission is seeking an experienced UI program employee to provide technical assistance to customer service representatives and investigators in a career role. The Program Specialist I performs routine consultative services and technical assistance work, trains others, and works under moderate supervision.
What You Will Do
The Program Specialist I will work quickly, perform multiple tasks, pay attention to detail, enter and retrieve data from computer, and provide quality customer service. They will also provide advanced technical and program assistance to Customer Service Representatives and Claims Examiners.
Why It Might Be a Fit
The ideal candidate will have experience in handling advanced UI claims processing, evaluating information to render an appropriate decision, and using initiative and independent judgment in complaint resolution.
Requirements
- Six months of full-time experience in the development, implementation, or interpretation of policies and procedures in a public or private agency
- Relevant academic credits may be applied toward experience qualifications for this position
- Acceptance into a TWC Internship or TWC Apprenticeship will satisfy the minimum qualification
- Bilingual (English and Spanish) preferred, not required
- Associates or Bachelor's Degree
- Experience in using initiative and independent judgment in complaint resolution
- Experience in training, coaching, or counseling
Benefits
- A Family Friendly Certified Workplace
- Competitive salary: $3,900.82/month
- Defined Retirement Benefit Plan
- Optional 401(k) and 457 accounts
- Medical Insurance
- Paid time off, including time for vacation, sick and family care leave
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