Program Specialist

The Program Specialist will perform a variety of tasks in support of clients participating in EHA's HCV program. Work is complex and fast-paced, requiring attention to detail, excellent time management skills, and ability to learn quickly and work independently. The position is located in Everett, WA, and is a full-time, non-exempt, union role.

What You Will Do

The Program Specialist will determine eligibility for housing assistance, conduct client interviews, communicate with clients, administer rules and regulations, complete data entry, and prepare statistical reports. They will also carry a full caseload, process changes in Housing Assistance Payments, and issue rental assistance vouchers.

Why It Might Be a Fit

The ideal candidate will have excellent verbal and written communication skills, ability to remain calm under pressure, and skill in managing and organizing tasks efficiently. They will also have knowledge of Federal and local housing, community service, and supportive service programs, and be proficient in using computer programs and specialized software.

Requirements

• High school diploma
• Two years of relevant paid work experience
• Fair Housing Certificate
• HCV Specialist (Eligibility, Occupancy, Rent Calculation)
• Ability to read, understand, interpret, and explain complicated rules and regulations
• Ability to exercise independent judgment within organizational guidelines
• Ability to speak, read, write, and understand English and follow oral and written directions
• Ability to perform basic math skills including addition, subtraction, multiplication, division, fractions, and percentages
• Ability to drive a vehicle and defensive driving skills
• Ability to develop letters, memoranda, reports, leases, forms, and legal papers using grammatically correct and professional English
• Skill in public speaking for program briefings

Benefits

• Competitive salary
• Accrue up to 12 days of paid vacation in the first year of employment
• 13 days of sick leave each year
• 13 paid holidays each year
• Strong benefit package including robust health, dental, and life insurance as well as a pension plan (PERS)
• Vision and long-term disability insurance
• Tuition reimbursement
• Employee Assistance Program
• Wellness Program