Role OverviewThe Program Supervisor performs complex administrative and supervisory work under the direction of the managing attorney/office manager. Supports office management in overseeing team operations, setting performance goals; ensuring compliance with agency policies, procedures, and customer service standards; providing direct support and guidance to Child Support Officers and Child Support Technicians; collaborating with other members of leadership, and external partners to serve Texas families.
What You Will Do
Responds to moderately complex inquiries and resolves issues from agency management, government officials, attorneys, parents, advocacy and community groups and other customers. Assists the Office Manager in planning, coordinating, monitoring and directing all field office operations and activities.
Why It Might Be a Fit
Employees of the OAG experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state.
Requirements
- Graduation from high school or equivalent
- Bachelor's degree from an accredited college or university
- Three (3) years of full-time experience working in the following (or closely related) fields: Child Support Program, management, or supervisory
- Knowledge of child support policies, procedures and practices, management principles and practices
- Skill in using a computer for work processing, spreadsheet and other software
- Skill in handling multiple tasks, prioritizing, and meeting deadlines
- Skill in effective oral and written communication
- Ability to receive and respond positively to constructive feedback
- Ability to work cooperatively with others in a professional office environment
- Ability to provide excellent customer service
Benefits
- Excellent benefits
- Tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans
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