Programmer Analyst 6 - Sr. Genesys Developer

DMV IT Service
Lansing, MI
Job Description
DMV IT Service LLC is seeking a Sr. Genesys Developer to build and optimize secure, scalable, and highly available Genesys solutions. The role involves system design, routing strategy implementation, workload distribution, and reporting, with a focus on customer interaction across multiple channels. The company provides IT consulting services and online training.

Requirements

  • Strong expertise in Genesys system architecture and on-premise deployments
  • Proficiency in IWD configuration, rules engine, and routing strategies
  • Experience with multi-channel workflow design
  • Knowledge of Microsoft Graph API, OAuth2, and email routing
  • Hands-on experience with Genesys Pulse, InfoMart, and SAP BO reporting
  • Solid Oracle database knowledge with SQL proficiency
  • Proven ability in system troubleshooting, performance monitoring, and optimization
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